We're happy to have you here as a customer. We've provided answers to the most frequently asked questions about our production, design & sizing, shipping & returns and KBT in general. However, if you have any additional questions, please don't hesitate to reach out to us.
Size fit
How do I determine the right size for me?
To determine the right size, refer to the size chart provided on the product page. Measure your bust, waist, and hips using a flexible measuring tape and compare your measurements to the chart. If you're between sizes, we recommend choosing the larger size for a more comfortable fit.
Are the sizes true to fit or do they run small/large?
Our sizes are designed to be true to fit, but it can vary depending on the brand and style. We recommend reading customer reviews and checking the product description for any specific sizing advice. If you’re unsure, our customer service team is here to help with any specific questions.
What should I do if I'm in between sizes?
If you're in between sizes, we generally recommend choosing the larger size, especially for items with a more fitted style. Alternatively, you can refer to the product description for any specific fit notes, as some items are designed to have a looser or tighter fit.
Do you offer petite or plus sizes?
Yes, we offer a range of sizes to accommodate different body types, including petite and plus sizes. You can filter your search on our website by size to find items that will best fit your body type. Please refer to our size charts for measurements specific to petite and plus sizes.
Can I return an item if it doesn't fit?
Yes, we offer a hassle-free return policy for items that don't fit. Please ensure that the item is unworn, with original tags attached, and return it within 30 days of purchase. For more details, please visit our returns and exchanges page on our website.
Shipping delivery
What are your shipping options and delivery times?
Delivery within 5-7 business days.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on our shipping carrier’s website to track your order. Additionally, you can log into your account on our website to check the status of your order at any time.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination. Please refer to our international shipping page for more detailed information on rates and estimated delivery times to your country.
What should I do if my package is delayed or lost?
If your package is delayed beyond the estimated delivery time or you believe it has been lost, please contact our customer service team as soon as possible. We will work with the shipping carrier to locate your package and ensure it is delivered to you. If the package cannot be found, we will arrange for a replacement or a refund.
Are there any shipping fees, and how can I qualify for free shipping?
Shipping fees vary based on the shipping method chosen and the total order amount. We offer free standard shipping on orders over a certain amount, which you can find detailed on our shipping information page. During promotional periods, we may also offer free shipping with no minimum purchase required. Please check our website for current promotions and shipping offers.